FinLab Solutions recognises your right to privacy and is committed to protecting the personal information you share with us. We may capture, maintain and safeguard information. When you visit our website, interact with us, or use our services, this privacy policy describes how we handle your personal information.

By utilising our website, you consent to and understand this Privacy Policy.

Information We Collect

We may collect the following information depending on how you engage with FinLab Solutions:

• Full name
• Email address
• Phone number
• Company or business name
• Business location
• Information about your financing requirements
• Data collected via enquiry or contact forms
• Any documents or financial details you provide yourself for financing

If you contact us, we will also collect any additional information you provide.

When you use our website, we can also collect some technical data automatically, such as your IP address, browser type and version, device type and model, pages visited and general usage information.

How We Use Your Information?

We use your information to respond to enquiries, understand your financing needs, provide relevant services, and improve our website.

• Listen to your queries and appropriately respond.
• Understand your business financing requirements.
• Write about the financing solutions that would apply
• Process and manage your requests

Process your orders or delivery of products and services, as well as check with you about our services.

• Website, service and customer experience enhancements
• Keep websites secure & stop fraudsters or unauthorised work
• Comply with legal and regulatory requirements as applicable.
• Maintain business records where necessary.

We will use personal information only for business purposes and as permitted by law.

Financing and Business Information

Even if you visit us regarding business or SME financing, you may opt to share information with a connection regarding the details of your small business, your finances and what kind of financing would work for you.

This information may be used to assess your enquiry and, with your consent or where required or permitted by law, communicate with relevant financial institutions, lenders or financing providers.

Informing does not guarantee approval for any finance product. Financing decisions, qualifications, terms and approval finalisation are dependent upon the specifications of the specific lender or financial institution.

How We Share Information

Your information is not shared or sold to others.

We may share the relevant information where required for providing our services or to process your financing enquiry:

• Financial institutions and financing providers
• Individuals who provide services or work on our behalf
• Technology, hosting and website service providers

Legal, regulatory, or governmental authorities may receive your information if required by applicable law.

This includes parties to whom you have consented to disclose information, as well as parties that are otherwise permitted or required by applicable law to receive it.

We strive to share only the information that is reasonably necessary for the specific purpose at hand.

Cookies and Website Technologies

This website may use cookies and related technologies to help us function better, learn more about the website's traffic and improve your experience.

We sometimes use cookies to tell us how we are visiting our website and what pages are helpful for you. Third-party services we use on our website may also receive third-party cookies.

You can control the use of cookies at the individual browser level. Note that disabling certain cookies may impact some functionality of a website.

Third-Party Services and Websites

It is possible that our website contains links to third-party websites, services or platforms.

You acknowledge that FinLab Solutions is not responsible for the privacy practices, content, or security of any third-party websites. We suggest you review the privacy policy of these websites before providing them with personal information.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, destruction, misuse, alteration, or disclosure.

But there is no single method of information transmission or storage over the Internet that will be 100% secure. You also need to know that using the internet does come with some risk on your part.

Data Retention

You will only hold personal data that you are storing for reasonable periods as required by the purposes laid out in this Privacy Policy, which include providing services, responding to requests/answering queries, maintaining business records (most importantly of transactions) and resolving disputes or any other legal duty.

The available retention period of information may vary based on the information's nature and the purpose for which it may be collected.

Your Privacy Rights

Your Personal Data Rights (Subject to Local Law) You may have rights under applicable local law with respect to your personal information, including the right to:

• Request access to your information.
• You could also ask to correct any inaccurate or incomplete information.
• Request removal of personal data wherever it is entitled by law.
• You are entitled to withdraw your consent to processing when it is based on your consent.
• Object or request the restriction of certain processing
• Request for information about how your personal data is being processed.

The specific requests are detailed in the contact information below, so feel free to use this data for communication regarding your personal info.

Some requests require us to verify your identity before we can process them.

Children's Privacy

Businesses and adults should use our website and services. We do not knowingly solicit personal information from children.

If you are a parent or guardian and you believe that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We will update this Privacy Policy from time to time, reflecting changes in our services, business practices, technology or legal requirements.

We will publish any updates to this page with a new "Last Updated" date. Please be sure to check this page occasionally.

Contact Us

If you need any clarification regarding this Privacy Policy or how we processed your information or if you would like to exercise a privacy right, please contact FinLab Solutions via our website.

We are responsible for the use of your personal information and for maintaining appropriate standards of privacy and security.